Faber-Castell USA, Inc.
9450 Allen Drive
Cleveland, OH 44125
Hours of operation
Monday – Friday 9 a.m. – 5 p.m. EST
Public Inquiries
Consumers inquiring on product questions, suggestions, ordering assistance and quality concerns, please contact our Consumer Relations department.
E-mail: consumer@fabercastell.com
Toll Free: 800-311-8684
Department Contacts:
Consumer Relations Representative Consumer Relations Supervisor
Pat Grzybowski ext. 3003 Renee Lamb ext. 3037
12 p.m. – 5 p.m. 9 a.m. – 5 p.m.
Questions regarding your online order:
support@shopatron.com
Retail & Trade Support Inquiries
Retail Partners, Sales Representatives or Trade inquiries, please contact our Sales Service department for assistance.
E-mail: info@fabercastell.com
Phone: 216-643-4660 Fax: 216-643-4664 Toll Free: 800-642-2288
Department Contacts:
Sales Service Manager Senior Sales Service Representative
Eric Metzger ext. 3064 Beth Conley ext. 3011 Celebrating 22 Years of Service
Children’s Brands – National Children’s Brands – International
Sales Service Represntative Sales Service Representative
Karen Lizanich ext. 3038 Amy Berman ext. 3049
Children’s Brands Art & Graphic Division
Sales Service Representative
Terri Curtis ext. 3075
Premium Writing Division
Media & Press
Media Contacts, for ideas on how to include Creativity for Kids and Faber-Castell Premium Children’s Art Products in your next article or for additional information, please contact our Public Relations department.
E-mail: pr@fabercastell.com
Toll Free: 800-642-2288
Department Contact:
Public Relations Manager
Lisa Brody ext. 3018
Human Resources
If you are interested in more information regarding careers or other HR related subjects, please contact our Human Resources department.
E-mail: hr@fabercastell.com
Toll Free: 800-642-2288
Department Contact:
Human Resources Manager
Becky Puchalski ext. 3013
Webmaster
If you have suggestions on how we can improve our website, please contact our webmaster.
E-mail: webmaster@fabercastell.com